To create an account, click on the 'Sign Up' icon at the top-right corner of the website, enter your details, and follow the prompts.
- Login and my account
- Delivery related
- Refunds related
- Payment
- Returns & Pickup related
- Cancellation related
Login and my account
How do I create an account on Noir Luxe Leather?
I forgot my password. What should I do?
Click on 'Forgot Password' on the login page. You'll receive an email with instructions to reset your password.
Can I update my personal information?
Yes, once logged in, go to 'My Account' and select 'Profile' to update your contact details, address, or password.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, manage returns, and access exclusive offers.
Delivery related
Where do you deliver?
We ship worldwide. Wherever you are, our luxury leather products can reach you.
How long will my order take to arrive?
Each item is handcrafted upon order. Please allow 7-10 business days for production, followed by international shipping which may take 5-12 business days, depending on your location and customs clearance.
How can I track my order?
Once your item is crafted and shipped, you'll receive a tracking link via email. You can also monitor its status under 'My Orders' in your account.
Do you offer expedited delivery?
Given our made-to-order model, we currently do not offer expedited production. However, express shipping is available at checkout for faster delivery once the item is ready.
Refunds related
Can I request a refund on a made-to-order item?
Because each product is custom-crafted, we only offer refunds in the event of manufacturing defects or if the wrong item is delivered.
What if my item arrives damaged or defective?
Please contact us within 48 hours of receiving your order, with photos of the issue. We'll arrange a replacement or refund after verification.
How long does a refund take?
Once approved, refunds are processed within 7-10 business days to your original payment method.
Payment
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and select Buy Now, Pay Later options (where available).
Is my payment information secure?
Absolutely. Our site uses SSL encryption and all transactions are processed through trusted, secure payment gateways.
Can I use multiple payment methods for one purchase?
Currently, we only accept one form of payment per transaction.
Returns & Pickup related
Can I return a made-to-order product?
Due to the bespoke nature of our products, returns are accepted only in the case of damage, manufacturing flaws, or order discrepancies.
How do I initiate a return?
Email our customer support with your order number and photographs of the issue. If eligible, we'll arrange return shipping and guide you through the process.
Do I pay for return shipping?
If the return is due to an error on our part or a quality issue, we will cover the return shipping costs.
Cancellation related
Can I cancel my order after placing it?
Orders can be cancelled within 1 hour of placing them or before they are shipped, whichever comes first.
How do I cancel my order?
Log into your account, go to 'My Orders,' and click 'Cancel Order' next to the item. If the option is unavailable, the order may already be processed.
Will I be charged for cancelling an order?
No, cancellations made within the allowed window are free of charge.
